The unparalleled toolkit comprises three distinct agents, each designed to enhance a critical facet of the luxury hospitality ecosystem: Experience Agent which is a multilingual interface that empowers guests to ask questions via text-based channels, including email, WhatsApp, WeChat, and Instagram.
The agent responds in over 50 languages and is designed to help guests access practical information quickly and conveniently. It’s future capabilities will include voice conversations and an expanded role as an AI concierge that anticipates guests’ needs and helps them plan their stay; Knowledge Agent a practical support tool, this agent offers instant answers to employee questions. It helps colleagues learn, troubleshoot, and perform their roles with confidence. Serving as an always-on reference for everything from housekeeping standards to operating procedures, it reduces time spent searching for information and supports more consistent delivery across departments, ensuring knowledge is continually strengthened; Insight Agent which is a real-time analytics tool that reviews booking patterns, demand signals, and guest behaviour in aggregate. It identifies commercial opportunities with greater precision. By surfacing actionable recommendations on timing, pricing, and audiences, the agent helps commercial teams craft more relevant offers and launch campaigns at the moments they are most likely to convert, driving both innovation and revenue potential.
This AI toolkit is the latest in a long lineage of forward-thinking innovations introduced by LHG, a spirit dating back to the launch of its flagship property, The Langham, London, in 1865, which pioneered offerings like electric lighting and hydraulic lifts.
